Posted: Tuesday, May 9, 2017 3:27 AM
Job Description General Purpose of Job/Summary : A front desk receptionist performs basic clerical task such as greeting patient with a caring, respectful, and professional demeanor to ensure our patients have a pleasant experience. Essential Duties and Responsibilities : · Welcome and greet patients and visitors, in person and over the phones · Collect and input accurate demographic information for new patients; update same for existing patients · Collect and input accurate insurance information for new patients; update same for existing patients · Verify patient’s insurance eligibility · Verify prior authorization is on file · Schedule and/or reschedule patient’s appointments according to each doctor’s unique scheduling guidelines · Collect co-pays and prior balance payments, if applicable · Responsible for keeping the reception area clean and organized · Protect patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight · Follow up patient calls where necessary · Perform other clerical duties as assigned · Willing to travel to other clinic sites Education/Experience: · High School diploma or equivalent required. · One (1) year Patient/customer service in a physician office setting is preferred. Technical Experience : · Strong computer skills: Microsoft Word, Microsoft Outlook, and Microsoft Excel preferred. · Strong Clerical skills: typing, filing and record keeping. · Organizational skills: ability to see the larger focus and streamline processes and procedures Other Skills/Requirements : · Excellent interpersonal and communication skills (both verbal and written) required. Confident and capable communicating with patients/customers inside and outside the Company. Adapts to multiple and rapidly changing priorities and deadlines. Works well under pressure and maintains a sense of urgency. Handles Company business with the utmost of professionalism, discretion and tact. Excellent organizational skills. Other Important Attributes : · Composed demeanor, pleasant, polished image and professional appearance, positive attitude and customer-oriented approach are priorities for this position. · Exercises good judgment, uses discretion and keeps personal and personnel matters confidential and keeps supervisor and HR apprised of employee-sensitive issues. · Keeps processes moving forward and takes initiative as appropriate. · Upbeat, friendly and helpful attitude and manner at all times is very important in this role. · Friendly, helpful team player with a positive, customer-service attitude. · Good problem-solving skills coupled with the ability to work independently, productively and effectively manage concurrent tasks within a rigid time schedule required. · Flexible, versatile and quickly adapts to rapidly changing priorities. Remains calm under pressure. · Dependable, reliable with an excellent attendance track record. · Exercise good judgment and take initiative to properly address and resolve issues. · Keep supervisor and co-workers up-to-date on issue and project status. · Perform work with appropriate sense of urgency and importance. Benefits : Retina Specialty Institute offers a competitive total compensation package including base salary plus an individual performance based bonus, as well as a comprehensive benefits package including medical, dental, vision, and a 401(k) plan, in addition to paid vacation time. Physical Requirements : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue burden. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Company Description Retina Specialty Institute is a group of 7 private practice retina specialists operating throughout Florida, Alabama, Mississippi and Louisiana. As health care professionals and active clinical researchers, our doctors provide our patients access to the newest and best retina treatments available.
• Location: Mobile
• Post ID: 18974488 mobile