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Posted: Friday, March 10, 2017 12:41 AM

Job Description:/h3:
To create positive memories for all who touch our Brand. To assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work.
Essential Functions:
:Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fans expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
:Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
:Ensure that all PRIDE systems and routines are incorporated into the day:to:day operations of the restaurant, setting each scheduled shift up for success.
Fan Service
:Ensure that Fan service in all areas meets or exceeds company standards.
:Establish standards for the management team and crew to handle customer concerns.
:Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
:Understand the importance of speed of service and resolve bottlenecks in work flow.
:Build relationships with return or preferred patrons.
Team Member Leadership
:Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
:Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and managers performance and job contributions, provide ongoing and helpful feedback against expectations.
:Role model and enforce policies and procedures.
:At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
:Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Experience Needed
:Minimum 1:3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
:High School diploma or equivalent required.
:Proven track record of effectively managing COGS and labor.
:Strong knowledge and application of safe food handling practices.
:Must be ServSafe(r) certifiable
Skills/Competencies Needed
:Customer focus : strong hospitality and customer service skills, enjoys engaging with the customer.
:Trainer and coach : ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
:Management skills : excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
:Organization and goal focus : must be highly organized and detail:oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast:paced environment.
:Must be able to actively work to achieve and exceed set goals for the business.
:Technical : proficiency with computers and with Point of Sale systems.
:Integrity:does the right thing even when no one is looking, honest, earns trust of others.
Must have ability to:
:Perform under pressure in a high volume restaurant includin


• Location: Mobile

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