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Posted: Tuesday, January 16, 2018 6:31 AM

Job Description:/h3:

Reports to: General Manager

Purpose of Job
To create positive memories for all who touch our brand. To assist the General Manager (GM) in
executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great
environment for the team to work.

Essential Functions
xF0B7; Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet
or exceed the Fans expectations in the areas of quality, service and atmosphere, creating value
through an excellent experience and a fair price. Accurately complete designated duties such as
inventory control, ordering of products, cash control.

xF0B7; Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and
routines, product recipes, food safety practices and restaurant safety practices.
xF0B7; Ensure that all PRIDE systems and routines are incorporated into the day:to:day operations of the
restaurant, setting each scheduled shift up for success.

Business Planning
xF0B7; Assist in the execution of the restaurants business plan as directed by the GM, taking advice and
coaching from the owner, GM, Business Consultants, field staff or territory operator.
xF0B7; Understand how to react to issues impacting the restaurants profit and loss (P and L) to optimize sales and
profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory,
projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring
that cash control/security procedures are followed, and understanding the P and L implications of workers
compensation claims.
xF0B7; Assist the GM with developing and implementing strategies to increase average meal checks and
frequency of Fan visits.

Fan Service
xF0B7; Ensure that Fan service in all areas meets or exceeds company standards.
xF0B7; Establish standards for the management team and crew to handle customer concerns.
xF0B7; Ensure that customer complaints are promptly and appropriately addressed to resolve the problem
and ensure that each dissatisfied customer becomes a return Fan.
xF0B7; Understand the importance of speed of service and resolve bottlenecks in work flow.
xF0B7; Build relationships with return or preferred patrons.

Team Member Leadership
xF0B7; Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift
leads and crew members to build a highly skilled and productive team.
xF0B7; Assist the GM with thorough training and new hire orientations; clearly communicate job
expectations; monitor each employee and managers performance and job contributions, provide
ongoing and helpful feedback against expectations.
xF0B7; Role model and enforce policies and procedures.
xF0B7; At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the
staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally,
should be able to perform this task for review and approval by the GM.
xF0B7; Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative
and pleasant working climate, which will be conducive to maximizing employee morale, productivity
and efficiency.

Health and Safety Standards
xF0B7; Must be ServSafe(r) certified.
xF0B7; Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure
that proper hand washing, product rotation procedures, and temperature logging are visible and
active behaviors. Role model and enforce safe food handling practices.
xF0B7; Maintain a safe, secure, and healthy facility environment by est


• Location: Mobile

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