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Posted: Thursday, February 16, 2017 5:36 PM

Job Description:/h3:
Company Overview
Named the 2015 Best Voice Excellence Company in the Philippines by ICT International and Inc. Magazines 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel and Entertainment,
Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, near shore and far shore solutions. Driving success through Analytic Hiring, Real:Time Data Analytics, State:of:the:Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at
TheResultsCompanies and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Position Overview
The Talent Acquisition Manager oversees the success of the Site talent sourcing team and employs strategies on talent sourcing and optimization of the Results brand to increase applicant foot traffic. The position develops sourcing and recruitment plans to ensure that a robust talent pool is available for short notice, medium term and seasonal hiring requirements.
Duties and Responsibilities
:Develops, maintains, oversees and implements cost effective talent acquisition strategies /sourcing plans sensitive to the changing manpower demands of the business :
:Ensure adherence to the SLAs for Sourcing and Recruitment that include but not limited to applicant flow , fill rate, success/pass rate, applicant to hire ratios, new hire attrition, cost per hire and over:all applicant experience
:Effectively evaluate and measures activities and utilize multi:media branding and marketing strategies that would bring the highest yields within reasonable costs
:To achieve optimization of talent, implement effective talent pooling, hiring strategies and profiling to support continuous/year round and seasonal hiring
:Build and maintain strong partnerships with government and educational institutions, training academies, third party search agencies, online recruitment service providers to achieve expanded and optimized talent sources
:Partners and coordinates with business owners to determine hiring profiles, sourcing and hiring costs as well as leaders as well as partners on a regular basis in addition to participating in internal as well as external meetings with clients, business leaders and partners
:Perform other duties, functions and tasks that are incidental to the job and as may be assigned
:Solid experience in leading Sourcing and Recruitment teams preferably in the call center industry : add to RR JD
:Resourceful, creative and innovative in coming up with sourcing ideas; ability to think and act strategically, and can anticipate trends and assess talent pooling trends in a competitive market
The Talent Acquisition Manager owns the performance of the Sourcing and Recruiting functions for the assigned sites
:Provides strategic leadership and direction in the critical areas of regional multi:site sourcing and marketing of the Results Companies brand to achieve far reaching presence and visibility. Analyzing results, trends and historical data to properly forecast cost initiatives, plans and promotions. *Utilize the CX360 Operating Model and technology tools to deliver applicant and stakeholder satisfaction, meet fill rates and improve new hire retention through 60 days*Owns the cost effectiveness of the talent acquisition strategy /sourcing plans. *Communicates and partners with all stakeholders on a regular basis. Participates in internal as well as external meetings with client


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