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Posted: Thursday, April 27, 2017 9:20 AM

Conducts trainer observations and monitors trainer and trainee performance. Ensures training meets quality standards and expectations of client, center, and corporation. Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness. Works with Sales management to address any sales training needs Manages all reporting requirements for client, program and corporation. Evaluates and delegates work assignments based on training needs and scope of work. Supports sales team and center management team with new programs throughout program development, implementation and maintenance. Consults with operations, talent acquisition, and quality to determine training needs, procedural updates, trainee performance, and attend calibration sessions and monitoring sessions, etc. Manages staffing needs and ensure ratios are maintained to provide effective operational performance. Participates in on:site client review meetings including the development of training programs. Makes recommendations to training agenda or curriculum, as necessary. Attends internal calibration sessions to ensure program compliance and balance. Maintains positive, consistent and effective communication with staff, peers and senior management Supervises subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring. Qualifications : A BachelorA?s degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field. Extensive experience (7 years) in a call center environment, including a minimum of three (3) years supervisory experience; Significant experience (3 years) in training design, delivery, and assessment experience Some previous telemarketing or telephone service experience. Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills. Job: Operations Title: Training Manager Location: Alabama:Mobile Requisition ID:


• Location: Mobile

• Post ID: 18429018 mobile is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017