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Posted: Wednesday, April 26, 2017 7:52 PM

Job Description:Description GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to perform responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel. KEY JOB RESPONSIBILITIES * Conducts new hire, program revision and remedial training following instructional guides * Evaluates trainee performance * Provides written evaluations of employee performance to management as required * Maintains positive, consistent communication with departments and corporate staff * Reports on progress of assigned projects to Training Manager * Maintains ongoing dialogue with department heads as needed * Maintains accurate training records * Perform other duties as assigned WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? Qualifications JOB REQUIREMENTS Minimum Education and Experience: * Possession of a High School Degree, GED or other equivalent education; Associates degree preferre * Two (2) years' experience in training and/or customer call center experience Knowledge, Skills and Abilities: * Demonstrated knowledge of adult learning techniques and best practices in training delivery * Demonstrated knowledge of specific account provisions, products, and policies * Ability to communicate effectively both orally and in writing * Excellent listening skills * Demonstrated proficiency of presentation skill * A wide degree of creativity and latitude is expected * Knowledge of Microsoft Word, Excel, and PowerPoint WORKING CONDITIONS Work Environment: * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Ability to work in a fast paced, ever changing environment Physical Demands: * Some domestic travel * Ability to stand while conducting training classes * Ability to travel to centers to deliver training or to monitor, evaluate and coach team members DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled.

Apply now at: https://mobile-al.geebo.com/jobs-online/listview/directory/106/listing/239/id/565542903-operations-trainer-/

• Location: Mobile

• Post ID: 18451053 mobile
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