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Posted: Thursday, February 1, 2018 2:22 PM

DescriptionRole Summary The Manager, Media Sales Services leads a markets, regions or states Sales Services organization and partners with market sales management to develop strategy and vision to support the sales process, revenue, internal and external customer service goals. Works primarily in the Cox Media Sales offices in a sourced services (centralized) work environment. Responsible for a team that supports a variety of account sizes, ie, customers who generate large, medium and small revenue streams. Primary internal customers are members of the Sales team in the assigned region or state, but works with other departments as well. Manages work that is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. May have contact with external customers by phone and in person. Requires local and overnight car and air travel (10 30%) May occasionally participate in on- and off-site client activities which may occur outside regular business hours if supporting a sales consultant. Primary Responsibilities and Essential Functions A cents € cents Develops the strategic vision and direction for the Sales Services team in collaboration with the sales management team. A cents € cents Leads, coaches, and develops the Sales Services team and holds them accountable for fulfilling assigned responsibilities and achieving performance targets. A cents € cents Defines, develops and implements processes to streamline intra-market hand-offs that improve market operations. A cents € cents Serves as the training lead in support of new and refined processes. A cents € cents Serves as the Campaign Fulfillment Center (CFC) liaison to coordinate and facilitate CFC communications, process improvement solutions, recurring issues and process gaps. A cents € cents Serves as the market change champion to coordinate and facilitate all market change requests with the corporate change board. A cents € cents Sets direction for and leads the Sales Services team in the assigned market, state, or region. A cents € cents Selects, coaches, and develops Sales Services direct reports to meet established performance standards. Maintains records of employee hours worked and conducts employee performance reviews. A cents € cents Participates in strategy development and budgeting planning as a member of the VP direct report team. A cents € cents Investigates, resolves, and communicates order, schedule, or customer problems escalated by the Sales Services team or other departments. A cents € cents Coordinates identification, communication, and resolution of recurring problems and process gaps between the market, state or region, the Internal Process Team and the CFC management team. A cents € cents Designs, develops, documents, and implements process improvements related to intra-departmental handoffs in the market, state, or region to improve market operations. A cents € cents Coordinates market change requests for assigned market, state, or region with the Corporate Change Board. A cents € cents Trains Sales Services team members on new and revised process improvements as well as ongoing refresher training. A cents € cents May monitor and serve as the point of contact for preparing and submitting adjustment forms to issue client credits to the CFC, as back-up to Supervisor or when no Supervisor is present. A cents € cents Attends job-related training that may include refresher training, and service updates. QualificationsQUALIFICATIONS Minimum A cents € cents 7 or more years of experience required in related field; 5 or more years of experience required if candidate possesses a related advanced degree 5 years experience preferred in a customer service or sales environment 2 years leadership experience preferred in a sales environment Requires 6 months experience using Microsoft Office applications in a work or non-work setting Excellent skill in applied learning, building partnerships, continuous improvement, formal presentation skills, high impact communication, leading change, leading teams, PC skills, producing results, reasoning, teamwork and collaboration, and written communication skills, in order to work effectively with teams throughout organization. Preferred A cents € cents BS/BA degree in related discipline strongly desired (sales, advertising or marketing) 2 or more years of experience in a management role preferred 2 years leadership experience in Media Sales environment Experience in telecommunications industry desired About Cox Communications Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Organization: Cox Communications, Inc. Primary Location: US-FL-Pensacola-3405 McLemore Dr Other Locations: 1201 Montlimar Dr,US,AL,Mobile,36609|99 Eglin Pkwy,US,FL,Florida,32548|73 Eglin Pkwy,US,FL,Ft Walton Beach,32548|3405 McLemore Drive,US,FL,Pensacola,32514-7085 Employee Status: Regular Job Level: Manager/Senior Manager Shift: Day Job Travel: Yes, 5 % of the Time Schedule: Full-time Unposting Date: Ongoing


• Location: Mobile

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